F.A.Q.

FAO

Shopping Guide

UK Shipping - £3.95 flat rate per order, whatever the size!

Shopping on the internet can be as safe as paying for a meal at a restaurant or buying clothes from a reputable high street shop. Shopping on the internet is the same as shopping anywhere else, but without the walking! You look around our shop, put items you want into your shopping basket and then pay for them - we are committed to the safety of your personal information.We have put our products into separate categories to make it easier to find what you are looking for. Simply click on any of these categories to view our products. Some categories have sub-categories, again to make finding what you want easier.

"Where is my shopping basket (or shopping cart)?"

Good question! Our shopping basket is not the same as a real one but it does the same job. When you add items to your shopping cart, we remember which items they are so that when you are ready to pay for your order, we then display all the items you have chosen. Like a real shopping cart, you can take items back out again if you have changed your mind or made a mistake.

"How do I put an item in my shopping basket?"

Next to every product we have, you will see an 'Add to Cart' button. If you want a particular item, simply click the 'Add to Cart' button and the item will be automatically put into your shopping basket.

"I've chosen what I want, what next?"

On every page in our shop, you will see a 'Checkout' link at the top right. When you are ready to complete your order, click on the 'Checkout' link - this will take you into our Checkout page.

You will be able to see all of the items you have put into your shopping cart, and we will ask you where you want your order to be delivered to. At any time you can come back out of our Checkout page and go back into our shopping pages, or save your shopping cart so that you can pay for it later.

You will be asked to type in your name and address, and contact details. We do not under any circumstances share your personal details with any 3rd party, under the Data Protection Act you are entitled to request a copy of any personal details we hold regarding yourself, and we are happy to provide any such details.

"How do I pay for my order?"

We accept payments through Shopify Payments & PayPal, 'Please note - a PayPal account is not required using this method of paying using your Credit or Debit card'. If you are unsure at any time, please contact us - we are always happy to help! - Please note, shipping costs are added to the total after entering your details through  Express.


"Are my credit card details safe?"

Yes they are. We do not share your personal information with anyone else, ever! Because we use Shopify Payments & PayPal to process our customers' online payments, we never see your credit card details.

"When is my order going to be delivered?"

We will email you every time the status of your order changes - You will receive emails from us to tell you when we are processing your order, and finally to tell you that your order has been posted.

Currently we are only delivering to Mainland UK, and selected International countries directly from the checkout. If you would like an order shipping to any other International address please contact us first and will be able to advise you of cost on an individual basis.

We aim to process and ship your order within 24 hours of receiving confirmation of your order (Weekends & Bank Holidays incur a slight increase in processing time).

Most UK deliveries should arrive within 2-5 days of posting, please allow 7 days before contacting us. Delivery varies for destinations outside of the UK depending on location and shipping method chosen. International orders, depending on location and weight usually take around 5-10 working days (1-2 weeks), but can take slightly longer.

At any stage you are welcome to contact us and ask for an update on your order. We also welcome your feedback and suggestions.

Privacy Policy

We do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Distance Selling Regulations 2000.

Information collected; We collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles, aid strategic development and audit usage of the site. We do not send out any unsolicited 3rd party marketing material to any of our customers. You can unsubscribe from receiving our 'newsletter' at any time through your account settings.

Returns & Refunds

We offer a 14 day no-quibble money back guarantee!

You can return your item(s) to us within 14 days of receiving your order for a complete refund. All we ask is that the item(s) must be returned to us in their original 'as new' condition with all the tags attached and still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer.

You are entitled to return your item(s) to us in their original condition within 28 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to (but not exceeding) the value of your original purchase.

You are strongly advised to use a 'signed-for' service when sending back item(s) to us - We cannot be help responsible for returns that go missing in the post.

IN THE FIRST INSTANCE, PLEASE CONTACT US TO OBTAIN A FULL RETURN SHIPPING ADDRESS. Please remember to include your original order number and details when contacting us.

 

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