The contents of our website are copyrighted by ourselves, many of the product images are the copyright of our suppliers - Please do not copy without written permission to do so.
We are constantly monitering our website for it's content, the prices, and accuracy, but if an item has been priced incorrectly, we reserve the right to request a further payment, or to cancel and refund any order(s). If an item has been sold as 'in stock' when it is actually out of stock we will refund the order (or 'part of' if applicable, to suit the customer) as soon as possible.
Making a Purchase
Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment, including Switch, Visa and Mastercard. Please do not send credit card details by e-mail.
You may cancel your order within 14 days of your receipt of the goods, and we will refund to your card within 14 days of cancellation / receipt of returned product(s). We aim to respond to all complaints within 2 working days, we will also endeavour to keep you informed throughout the process.
You are entitled to return your item(s) to us in their original condition within 28 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to (but not exceeding) the value of your original purchase.
Regarding orders shipped to the nominated shipping address that are returned to us as 'uncalled for'. To have the order posted again you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected.
Shipping and Handling
Postage and shipping costs are calculated during the checkout process and clearly displayed before you are asked to complete your order (Mainland UK Orders cost a flat rate of £3.95 per order whatever the size, International Orders shipping costs are based on the weight of the order). We are happy to post orders to a different address than that of your home address - please note that this does not apply for orders shipped to an international destination (which must be shipped to the Card Holder Address). We take no responsibility for any Import Tax or Customs Duty Payable on International orders (if unsure, please check your countries rules) - We always record the value of your order accurately (Please do not ask us to falsify the value of any orders).
Please allow 2 days for order processing (UK Bank Holiday Weekends slightly longer) and a further 5 'working' days for delivery. Most orders are delivered within 2 to 5 working days. Most UK orders are shipped using the Royal Mail services (some larger orders are shipped using Interlink). All International are shipped using the Royal Mail Airmail service (depending on destination, International orders may take longer than 5 working days).
If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.